You typed your password with Caps Lock on, and now the login screen shows a message that your account is locked. This usually happens because the site counts a few failed attempts in a row and blocks entry for a while. The same pattern of small slips explains most bonus, payment and pending withdrawal problems.

Welcome bonus or free spins missing after a qualifying action

You finish a deposit or a spin session and the bonus balance still shows zero. Most of these cases come from a step that was skipped before or during the action.

• The deposit or first bet was made before the bonus was selected in the cashier.
• The bonus code was entered with a typo or a space at the end.
• A bonus is already active on the account, and a second one cannot be added.
• The payment route used does not qualify for the offer.
• The free spins need to be opened in the bonus section before they appear on the reels.

1. Open your bonus history and look for the offer listed as active, used or expired.
2. If you see a pending offer, open it and press the claim button to attach it to your account.
3. Check the deposit that was meant to trigger the bonus and confirm it was marked as completed.
4. Retype the code from the promotion text, with no spaces before or after it.
5. Finish or cancel any active bonus before you try to add the new one.
6. If the offer lists a minimum deposit, compare it with the amount you sent.
7. Make the next qualifying deposit only after the bonus is shown as waiting.
8. For free spins, open the games section and look for the spins counter on the slot named in the offer.
9. Refresh the page once in the phone browser if the counter shows zero after a claim.
10. Keep a screenshot of the bonus page and the deposit record before you write to support.
11. Make sure your account details were complete at the moment of the deposit; an incomplete profile can hold a bonus back.
12. If a code was used, copy it from the message you received rather than retyping it from memory.
13. Try the claim again from a different browser tab if the button does nothing.
14. Do not make a second deposit hoping to trigger the same offer twice.
15. Contact support in one message when the offer appears as active but the balance never changed.

Write to support as soon as the bonus history shows the offer as used or active while your balance stayed the same.

Deposit or withdrawal declined because of limits

The cashier returns a message that the amount is outside the allowed range, and the payment does not go through. Limits are set per method, per account and per transaction type.

• The amount is below the minimum or above the maximum for the chosen method.
• The account has a personal limit lower than the amount you sent.
• The withdrawal would take the balance above the account ceiling.
• A single payment is split across several smaller transactions for the method.
• The deposit and withdrawal routes differ, which can bring separate limits into play.

1. Open the cashier for https://bitstarz.gr.com and read the range shown next to each payment option, then compare it with your amount.
2. Change the amount so it sits inside that range before you send it again.
3. If you are withdrawing, split the request into parts that fit the range for that method.
4. Pick the same payment route for deposits and withdrawals when the cashier allows it.
5. Look at your account limits and raise a personal cap only if you set it yourself.
6. Try a different method only after you have read that method’s range.
7. Keep the declined request visible until support has seen it, so you can quote the reference.
8. Do not repeat a declined request many times in a row; the cashier may block further attempts.
9. For a deposit, confirm the amount was not charged to your payment provider before you retry.
10. For a withdrawal, cancel any part of the request you no longer need rather than sending a second one.
11. If your balance includes bonus funds, finish the required play before you request a withdrawal.
12. Note the exact message shown in the cashier, because it names the limit that was hit.
13. Check that your identity details match the payment account, since a mismatch can also stop a request.
14. Complete any missing profile step that the cashier points to.
15. Contact support in one message when the amount fits the range but the request is still declined.

Reach out as soon as a request inside the shown range keeps failing with the same limit message.

Withdrawal pending longer than expected

The withdrawal shows as pending in your history, and the balance has not reached your payment account. Pending time is mostly spent on checks before the payment is released.

• The account still needs an identity or address check.
• Bonus funds are still tied to play requirements.
• The request is queued while an earlier withdrawal is processed.
• The payment details on the account are incomplete or do not match the account holder.
• The chosen method needs a separate confirmation step.

1. Open your withdrawal history and read the status next to the request; pending and approved mean different things.
2. Complete any profile or document request that appears on the account.
3. Finish the play requirements attached to an active bonus before the request can move on.
4. Check that the payment details match your own name exactly, with no nicknames or shared accounts.
5. If you have more than one pending request, wait for the first to finish before you expect the second.
6. Keep the bonus balance and the real balance separate in your mind, since only one of them is withdrawable.
7. Look for a confirmation message from the payment provider and follow it.
8. Do not cancel the request and resend it, because that moves you to the back of the queue.
9. Write down the request reference so support can find it without searching.
10. If the status changes to approved, the remaining wait is on the payment side.
11. Contact support in one message when the request stays pending after every check on your side is complete.
12. Use the same payment route for the withdrawal as for your last deposit, when the cashier allows it.
13. Send documents only through the channel the site provides, not by email attachments.
14. Keep the request untouched while a document review is open.
15. Contact support in one message when the status has not changed and nothing on your account is missing.

Contact support as soon as all checks on your side are complete and the status still shows pending.

Login blocked or account locked after failed attempts

The login form answers with an error or a locked-account message, and the password field will not accept another try. Failed attempts, saved old passwords and security checks sit behind most of these blocks.

• The password was entered wrong several times in a row.
• A saved password in the browser is out of date.
• The username or email was typed with a small difference.
• The account is locked while a security check is open.
• Two-step verification codes are being sent to an old phone number or address.

1. Stop trying passwords for now, because each new attempt can extend the block.
2. Clear the saved password for the site in your browser, then type the password by hand.
3. Use the password reset link and open it in the same browser session where you requested it.
4. Type the email address exactly as it appears on your account, with no extra spaces.
5. Turn off Caps Lock and check the keyboard language before you submit.
6. If a verification code is required, request a new one and use it while it is fresh.
7. When the code goes to an old phone number, update that detail through the account recovery option.
8. Open the Bitstarz casino login page in a phone browser rather than a saved tab, so the session starts clean.
9. Do not create a second account; a duplicate makes the lock harder to clear.
10. Wait out the block period shown in the message before you try again.
11. Take a screenshot of the exact error, because it tells support which block is active.
12. Use the same device and network for the reset and the next login.
13. If the account is locked for a security check, reply to the message on the account with the requested details.
14. Avoid sharing your password with anyone who offers to unlock the account for you.
15. Contact support in one message when the reset link works but the account stays locked.

Write to support as soon as a password reset succeeds and the account still refuses to open.

Finish every profile and verification step before you claim an offer or send a payment, and most of these blocks never appear in the first place.